I successfully managed, trained, supported, motivated and created opportunities for 98 marketing consultants worldwide. With my help and close support many of these consultants achieved successful contracts i.e. the Portuguese Director gained a multi-million Euro contract with a national car retailer.

Senior Training Manager with AUDATEX (UK) LTD - Management of very busy training centre, specialising in the training of auto-repair estimators, body shop managers and insurance engineers.

• Developed and managed a very successful IT training centre and remote training programme in Theale, Berks, with 8 staff that trained up to 3,500 delegates annually.
• Trebled revenue for department (£292K - £875K) within 18 months in a very negative industry, mainly due to referral and customer care strategies
• Clients included; Insurance companies; Churchill, Cornhill, Norwich Union, RSA, Esure, plus Ford, BMW, Peugeot, Vauxhall, VW, Porsche, Dixons and many large and small body-shops.
• Introduced many innovative training and customer care concepts including; “Passport & Career programme”, Direct and distance training, “Virtual Performance and accreditation Programmes”, Customer Advisory Board, Loyalty and Referral Programmes plus many others. These programmes resulted in a dramatic increase in quality of training, delegate’s grading results and satisfaction, training sales etc.
• Increased delegate satisfaction in a very “training negative” industry from 61% to 93% within 2 years.
• Developed many new successful training courses and career development programmes that were fully accredited by the auto-repair industry.
• With just a simple idea I saved my training department approx. £25,000 p.a. on telecoms costs.
• Made redundant from Audatex due to a senior management cut-back involving 10 senior managers and directors